No-refund policy

01All purchases are final

We do not offer voluntary refunds for paid assessments, reports, digital access, counselling, classes, workshops or other services sold directly by EduCareersPath. This applies before and after activation, delivery or use. Changing your mind, not using a purchase, disagreeing with a result or choosing a different career does not qualify for a voluntary refund.

This restriction must be disclosed before purchase. It does not exclude a refund or other remedy for a defective, deficient, misdescribed or undelivered service, or any mandatory cancellation right. Digital activation is not a waiver of statutory rights.

02Payment errors and mandatory remedies

• A confirmed duplicate payment for the same intended purchase.
• A successful charge where the purchased access was not delivered and the issue cannot reasonably be resolved.
• A material defect or mismatch between the service supplied and the offer accepted at purchase.
• A service we cancel or cannot supply, or another circumstance where applicable law requires a refund or remedy.

A temporary outage may first be addressed by restoring access or another appropriate remedy, subject to law. We will assess the actual purchase and evidence to determine the remedy required by law. This is not a discretionary refund programme or a promise of a voluntary refund, and it does not remove a mandatory remedy.

03Before delivery and scheduled services

Cancelling before activation or delivery does not create a right to a voluntary refund. Contact support about access, delivery or rescheduling problems. For counselling, classes, workshops and appointments, any rescheduling options must be disclosed when the booking is made. If we cannot supply a confirmed purchase, we will address the failure in accordance with applicable law. This policy introduces no undisclosed cancellation fee or no-show penalty.

04How to report a payment or delivery issue

Email admin@educareerspath.com from the email used for the purchase. Include the order or invoice reference, payment date, amount and a brief explanation. Screenshots can help, but redact unrelated personal and financial information. Never send a card number, CVV, banking password, UPI PIN or OTP.

Report problems promptly so we can investigate. A request is not rejected solely because it falls outside an invented review window; applicable legal periods and purchase-specific lawful terms govern. We may reasonably verify ownership and ask for information needed to resolve the issue.

05Refunds required by law and access

Approved refunds are normally returned through the original payment method. We will confirm the approved amount and processing reference or expected next step. Bank and gateway processing can affect when a credit appears; statutory timelines take priority. We do not require an extra payment to release a refund.

A full refund of a purchase may remove the entitlement supplied by that purchase. A partial refund affects only the components agreed in the resolution. We must not remove access funded by a separate valid purchase when refunding an accidental duplicate.

06Other providers and unresolved complaints

University fees, examination charges, visa charges and services purchased directly from another provider follow that provider’s lawful terms. We cannot promise refunds on their behalf. If we are the seller or have made a separate commitment, our own obligations remain applicable.

You may raise an unresolved issue through our grievance process, your payment provider or a competent consumer forum. This policy does not require you to waive a lawful chargeback, complaint or other remedy. Duplicate recovery of the same amount is not permitted.