Support & grievances

01Business and contact details

Service brand

EduCareersPath

Legal business name

[LEGAL BUSINESS NAME — TO BE CONFIRMED]

Full business postal address

[FULL BUSINESS ADDRESS — TO BE CONFIRMED]

Customer support email

admin@educareerspath.com

Customer support phone

+91 93102 62206

Appointed grievance officer

[OFFICER NAME, DESIGNATION AND CONTACT — TO BE CONFIRMED]

The support email and phone are already published on the website. They are not represented as an appointment of a statutory grievance officer. The placeholders must be completed and the responsible person appointed before these policies take effect. You can also visit our contact page.

02Raise a request or complaint

Email admin@educareerspath.com with a clear subject such as “Payment issue”, “Privacy request”, “Safety concern” or “Formal complaint”. Include your account email, the relevant order or service reference, a short description, relevant dates and the resolution you seek. Keep a copy of your message and any response.

Do not send passwords, OTPs, full payment-card details or unnecessary identity documents. The team may need proportionate verification before discussing private records or changing account information. Privacy requests are described in the Privacy policy. Purchase disputes are covered by No-refund policy.

03Handling and response timelines

Complaints must be recorded, acknowledged and addressed by the responsible team under the applicable legal deadlines. For covered e-commerce complaints, the prescribed standard is acknowledgement within 48 hours and redress within one month of receipt. Privacy and other regulatory requests may follow a different applicable timeline. The operator must establish the staffing and tracking needed to meet those obligations before launch. This draft is not a claim that a monitored grievance system has already been verified.

04Escalation and your rights

If a response does not resolve the issue, reply with the earlier correspondence and ask for escalation to the appointed grievance officer. You retain rights to approach a competent consumer forum, regulator, payment provider or court under applicable law. You may also consult India’s National Consumer Helpline. Contacting support does not waive a statutory remedy or impose a contractual restriction on making a lawful complaint.

05Security concerns and emergencies

Report suspected account compromise, exposed personal information or a security weakness privately to admin@educareerspath.com. Describe the issue without collecting other users’ records, disrupting the service or making secrets public. The operator must assess regulatory reporting duties separately. This support channel is not an emergency response or crisis service; contact local emergency services for immediate danger.