Policies & information

Understand the service, your responsibilities and how your information is handled. Start with the policy you need.

Draft updated 21 October 2026Version 1.1-draft

Review draft

Business details and legal approval are pending. These documents are available for review and are not yet effective policies.

Terms & conditions

Account responsibilities, purchases, access, intellectual property and the terms for using EduCareersPath.

How account information, assessments, AI conversations and service requests are handled.

All purchases are final, with no voluntary refunds. Mandatory legal remedies and payment-error support remain available.

What a purchase includes, when access starts and how digital, scheduled and physical services are delivered.

Information for students under 18, parents, guardians and schools using EduCareersPath.

The role and limitations of Lumen, assessments, career recommendations and third-party information.

How to contact the team about a purchase, personal information, a complaint or a safety concern.

Cookies, saved assessment drafts, display preferences and referral information on your device.

Need help with a specific account or purchase? Contact the team.

A little guidance.
A future that feels like you.